+44 (0) 1256 460 300

Returns

We request that any item being sent into
Advanced Engineering is accompanied by a Repair Returns Form

To assist us with identifying the problem, could you please ensure that all items where possible are returned in their original cases,
along with the correct power supply cables, hoses, batteries etc.

Please ensure that oil-filled vacuum pump units are drained off – this avoids any further damage from oil leaks in transit.
Units will be despatched from Advanced Engineering empty after inspection etc.

We will endeavour to process your return within 2 weeks of receipt of item.

Following inspection/testing of your unit, you will be sent a Repair Action Form. This must be completed in full and signed. Please fax or email back to us with your selected option.

  • Items sent in within the warranty period will need to be supported by a valid proof of purchase
  • The item will be assessed by our Service Department. If the repair is covered under warranty, the item will be repaired and arrangements made ready for collection/dispatch
  • Items unable to be repaired will be replaced
  • Warranty claims are subject to fair wear and tear and only cover manufacturing defects
  • Warranty claims are returned to Advanced Engineering Ltd at the customer’s cost

  • Out of warranty items being returned for repair, service or calibration will be inspected by our engineers
  • Following inspection, we will contact you with a full quotation including details and costs of repair
  • Should you decide not to go ahead with the repair we will inform you of the return or disposal options
  • Before we proceed with any action concerning your unit we require written confirmation
  • A Purchase Order number will be required for the relevant repair work
  • A We offer a 3 month warranty on repairs

If you have any queries, we can be contacted on:
Tel: 01256 460300 Monday – Friday: 8.30am – 5pm
Email: [email protected]

Please return goods to the following address.
Advanced Engineering Ltd
Service Department
Guardian House
Stroudley Road
Basingstoke
RG24 8NL

Please click and download the following form and fill in, returning to us via email or fax.